Privacy Policy for AlpenVerve Language Coaching

At AlpenVerve Language Coaching, your privacy is of paramount importance to us. This Privacy Policy outlines how our online platform, offering private tutoring, group language classes, corporate language training, exam preparation (ÖSD, Goethe-Zertifikat, TELC), online language workshops, and cultural immersion programs for German, collects, uses, maintains, and discloses information collected from users. This policy applies to our site and all services offered by AlpenVerve Language Coaching.

Information We Collect

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our online platform.

• Personal Data: This includes name, email address, phone number, and postal address (if required for invoicing or physical correspondence), which you voluntarily provide when interacting with our services.
• Usage Data: We may collect non-personal identification information about users whenever they interact with our site. This may include the browser name, the type of computer, and technical information about users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
• Correspondence Data: Information contained in any communication that you send to us by email or through our site's contact forms, including communication content and metadata associated with the communication.

How We Use Collected Information

AlpenVerve Language Coaching collects and uses your personal information for the following purposes:

• To Operate and Maintain Our Services: To provide you with private tutoring, group classes, corporate training, exam preparation, online workshops, and cultural immersion programs for German.
• To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To Personalize User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
• To Process Payments: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To Send Periodic Emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

Legal Basis for Processing

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it:

• The processing is necessary for the performance of a contract with you.
• You have given us explicit consent to do so.
• The processing is in our legitimate interests and not overridden by your rights.
• To comply with the law.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Sensitive and private data exchange between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. AlpenVerve Language Coaching ensures that such transfers comply with applicable data protection laws, including GDPR via appropriate safeguards such as standard contractual clauses.

Your Data Protection Rights

In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: You also have the right to withdraw your consent at any time where AlpenVerve Language Coaching relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.

Changes to This Privacy Policy

AlpenVerve Language Coaching has the discretion to update this privacy policy at any time. When we do, we will revise the 'last updated' date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

AlpenVerve Language Coaching

Schottenring, Floor 3

1010 Vienna

Austria

For further information, you may reach us via the contact details available on our website.